The problem with EDM is not so much their products. I know a few ladies have had horrible troubles, due to sensitivities and so on, and that admittedly a few colours have changed quite a lot. Though, to EDM's defense, I wonder if some of the changes might be due to a change of supplier rather than a concious change of ingredients? Considering we are talking minerals here, I would guess the same mineral from different places on earth might be a bit different? But anyhow, the trouble really is their alienation of us as customers. REALLY horrible customer service! When turning to them with anything that might look like criticism of the brand they don't take you seriously or try to solve your problem in a professional, friendly manner. Though, the thing that pissed the most of us of and made us turn around was when they closed down our beloved forum just like that, without much warning.

I posted on my blog about boycotting EDM several months ago, after they blatantly lied to customers. Before the website changed they promised they would keep the SCKF, and they didn't. So I stopped buying from them, I don't want to purchase products from a company who lies.

I think a lot of us already are gymnast :(

I just placed a $60 EDM order... I really hope the products work for me and there are no hassles.  How easy is it to return things?  I originally placed an order for $40 worth of stuff, then realized with the 12 + discount I could get a ton more stuff for only $20 more, so now I have two orders coming.  I'm planning on just returning the first one.  Does anyone have experience with returning things/ can I just write return to sender on the box?  I was really excited to start using EDM until I started reading these not so good posts :(

nbomski- It's kind of hit and miss. I always had great CS responses to issues I had, but I've also seen people with the same issues either be ignored or talked down to. Some people have had great success in returning products that they had problems with, and some were given the run around or just plain unsatisfactory responses. Generally to return items you need to take pictures of them to show what the problem is (if damaged). In your case I honestly can't predict how they'd respond- in the past I'd say they'd so no problem, just send it back; but now it's not so certain. I hope it works out for you either way!

a lot of customers (me included) would buy the 12-piece $50 kits even if we needed just one or two items because of the great price, so we won't get to our items for a long time and we won't notice the difference in formula until it's way, WAY too late to do anything about it.  I'm almost afraid to try my foundations that have the new white lid, but I'll make sure to swatch it on my arm overnight after reading a few horror stories. 

i think they used to have the brown lid. all my EDM have the white lid :( but i haven't had any issues with it on my skin, i have pretty sensitive -dry skin. I agree with kingtaco, the only reason i purchased from EDM was because of the Super custom pck, it was value for money... i haven't purchased from them ever since they changed their site.. to purchase their f/priced item+ upped postage+US2AUD conversion rate.. it's really not worth it anymore.

It's so sad to hear that!! I mean I love EDM. Their minerals were (are?!) inexpensive and great. I have severe ances problem so I can only use their cosmetics. I ordered a bunch of products before they put the SCK off. However, if they are really changing the quality and what not... I will switch to other brands if I finish mine stock... :(

I'm still using/buying EDM and I still think it's a great buy and I haven't had any problems with the company or the makeup !!!  I was upset when the forum was taken down but to be honest I don't blame them. The SCK was no good for me anyway as I had to pay customs on it and it then ended up being $20 more, so for me I get a better deal now.

Wow- I'm really surprised to read all of this and disappointed.  I loved EDM, and I agree with Rubysbeauty that they are probably growing and becoming more commercialized, but CS is so important, and I don't want to deal with this crap!

I think most of it has been said before by other lovely ladies but i'll add my two cents anyway. I live in Belgium (Europe) and shipping to my country was stopped. When I asked what the problem was I got a standard response about too many packages getting lost. Which is not true. I used to order about every two weeks (yes I know I'm bad!!) and never had a single package gone missing. Fellow Belgian customers confirmed this. When asking if it would return, I got the standard: keep checking back... When you ask customer service anything you get a non-answer. And it always starts with: Thank you for sending this over... Product have been reformulated without change of labels and they keep saying they were not reformulated at all.. But the biggest issue for me is that most product are in fact blends of existing colors and that was easily figured out by the forum... maybe we were getting to close to discover the truth and they shut us down for that reason... EDM is all about sunshine now... no rain allowed!!!

Interesting news and will keep that in mind. Thanks for the feedback.

I read all the post that praised EDM few weeks back and ordered the sample kit and I really liked it so I went ahead and ordered the 12 pieces so I could get the 45% off. It is a great deal. I got alot of stuff for around $50. I should get my package today I hope. I will let you know how I like it. Hopefully it will be great and I won't have a problem. I was worried about that after reading the new post. I did email customer service about some brushes being out of stock and they answered quickly and really helped me out. Will keep you informed!

Does anybody have any recommendations for dupes of the EDM foundations?  The only other mineral foundation I've tried is Bare Minerals (or is it Bare Escentuals?  And why do they have "i.d." on their lids?  I'm so confused by them!), but I couldn't find a good color match (I've been using intensive golden fair from EDM, though it may be ever so slightly too light for me).  The price of Bare Minerals wasn't worth it to me since I had just bought EDM products under the SCK deal, but the EDM deals aren't as good anymore and I don't know if I want to buy more if they're lying about their ingredients.  I'll probably be running out of my foundation soon, but I may just go back to cream/liquid if I can't find any good and reasonably-priced alternatives.

To be honnest I still like their products I find them good quality the prices are not that low but oh well everybody needs to make money lol ! the negative thing I could say about EDM is the new website I am still not used to it and to be honnest I lost the interest I had chit chating with the (lovely) girls on the forum, I didn't like the fact that we could'nt talk about certain things or post link about makeup or talk about anothe company that's why I love Megsmakeup.com FREEDOM !

chloe we have a new forum nowhttp://www.87px.net/mmf/index.phpeveryone is welcome to join us over there

If a company is prepared to lie about their ingredients, I have to wonder, why?  Is it because they're using 'fillers'?  Or is it more sinister, like adding something bad that may cause bad reactions in some people, but can make others look good (possibly at the detriment to their skin?)You only have to look at the history of companies that have lied to staff and consumers to really start to wonder just how bad things are... cigarette companies lied for years claiming cigarettes were healthy.  Or how about asbestos?  And lead was used in the make-up industry for years and years- people still die from lead poisoning (but from paint, or contaminated land, not makeup.) I question the integrity of a company that lies to consumers.  Are they telling small lies?  Maybe.  But the point is WE JUST DON'T KNOW.  I wouldn't want to eat something if a company is lying about ingredients, so why would you be okay about slathering something on your face when the company lies about ingredients?  Whether you think I write elloquently or not, the point is the same; EDM has lied, and is continuing to lie about ingredients to its customers.  I can't and wouldn't want to stop a person using EDM if they want to.  But I believe in informed consent and that means knowing their history.

woah!!! this is news to me! I havent been on the edm forum in aggggeeeeesss because i have been trying to find a uk foundation, but i havent had much luck i was going to order from edm again soon-now im not so sure??! but i am so in love with their brushes!!!! why did they get rid of the forum??!!

I understand that price raises are part of running a company, but it's more the way that EDM dealt with it that had people upset.  They, in no unclear terms, stated that the Super kit would be staying, then proceeded to drop it.  That's not the way to keep customer loyalty.

@himekosorano: I wouldn't read too much into the lid color.  I first ordered my sample products several months ago (maybe up to a year ago?) before they had any of these issues and while the SCK was still available.  I got three different styles of lids within the same two-week period when I was trying to find the right color.  I don't have them all with me right now, but I believe I got two styles of brown lids and one style of white lid (with pink writing).  I always thought it was weird that I was getting different lids with every order, but it seemed to be the same product regardless of the lid color.  Based on youtube reviews I had watched around the same time, it seemed like everyone had different lids from video to video also.  I'm not positive that your white lid does NOT indicate a 'new batch', but I wanted you to know that I got white lids nearly a year ago.  It's possible that they have their products already in sample jars awaiting someone to order them, and the more popular (i.e. faster-selling) colors were packaged after they ran out of a certain color of lid or something like that.  Or maybe they just like to use different colors once in awhile!

Nbomski I got my package day before yesterday and so far I am loving it! I got foundation in light intensitve formula, kaolin powder sunlight, soft bronzer, snooze bar blush, queen anne & wood sorrel eyeshadow, sweet woodruff & weeping willow eye liner, golden strawberry & bamboo lipstick, flat top brush & concealer brush. What about you? Have you gotten your items yet? I meant to get the mint concealer & mulitasking concealer but forgot it. I guess that will be in my next order lol.

@makeupandsuch I am getting Matte and O Glo Fairly Light, the flat top brush, blush brush, eye kabuki, eye blending brush, and baby flat top brush (i have been needing a good set for mineral makeup, this should cover it) Also soft bronzer, the "Come What May' special promo blush, 2 glosses, finishing veil, and Aussie Perk Me Up concealer.  I placed an order before I saw the 12 piece discount and got that one on Monday, which just had the brushes, concealer and foundation, and so far I love it! So I will get my 2nd order soon and send the first one back, I am hoping they are good about returns.

I used to love EDM and have just figured out how to contact the girls from the forum via facebook.  The forum was great--i found so many people on there to be exceptional human beings and all around great people (as well as makeup divas).  I was so saddened when EDM did some of the things that they did but....am trying to stick by them.  I will order 1 more time and see how they do :)I hope and prey that they get their customer service up to par and learn to stick to their "words" so that we can feel confident in their words and decisions. I'm eagerly awaiting to see how they do!